Question 1

Delivery & Collection

Accepted Answer

If you live in Stowmarket, Bury St. Edmunds, Ipswich or surrounding areas there is the option for hand delivery. Delivery by hand will be on a Saturday unless notified otherwise. 
 
You can also collect from Stowupland if this is easier for you. Please be aware that collection may still be 7-10 days before your order is ready. 
 
The remaining UK deliveries will be sent by Royal Mail or Evri. We ship all our wreaths with Royal Mail or DHL. We will not use Evri for this service. If you have issues with a particular courier, let us know and we will accommodate this. 
 
If you require an order a bit quicker than the delivery times, please send an email to enquiries@floresuk.com or pop a note at check out. We will always see if we can get things to you that bit quicker if required. 
 
Please be patient. We are working with the postal system here!

Question 2

Returns & Refunds

Accepted Answer

We are confident you will be over the moon with your purchase but if, for whatever reason you are not 100% happy please do get in touch by sending an email to enquiries@floresuk.com. You must let us know within 48 hours of receipt of your order whether you wish to start the return process. 
 
When contacting us, please attach photographs of any issues. This will make the process much quicker for all involved. 
 
If a return is accepted, you will be responsible for returning any item at your cost. 
 
Please do let us know as soon as possible if you are unahppy or have received the wrong order and any issues can be rectified as soon as possible.

Question 3

Sustainability

Accepted Answer

Our aim is to be as sustainable as possible.
 
We have taken every step possible to ensure all of our packaging can be recycled (yes even the tape used on the boxes is compostable!). Unfortunatley, some of the packaging for larger items has some bits of plastic on them. Please do re-use these if you can to prevent any unecessary waste. 
 
If you have any tips on how we might impove, this is something we would be hugely interested in.

Question 4

Swapping Stems

Accepted Answer

We try to be as accommodating as possible and will only be able to swap stems that are of a similar cost and (of course) if we have them in stock. Where stems reqeusted are significantly more costly, you will be given an additional charge and the choice to proceed.
 
Please do let us know if there is something you want removed or replaced and we will do our best for you. 
 
If you just want items removed but nothing in its place, the cost of that bunch will not be reduced.

Question 5

Caring for your stems

Accepted Answer

Please head to our Care page. This sets out our top tips on how to look after your stems.

F A Q

FREQUENTLY ASKED QUESTIONS

Delivery & Collection

Returns & Refunds

Sustainability

Swapping Stems

Caring for your stems